Fraud Alert: Unauthorized Delivery Changes
If you read nothing else today or tomorrow, please take a moment to read this. This is currently one of the most common freight-theft tactics. And it seems to be rapidly increasing.
Truck drivers:
If you receive an email or phone call after you’re loaded requesting a different delivery location, PAUSE. Any new delivery instructions received by phone, text, or email should be triple-checked before making changes to your route.
What to do:
Verify everything. Check the phone number or email address closely.
Do not rely on caller ID or email display names. They are often spoofed.
Call your dispatcher, the freight broker, or the shipper directly using a known, trusted number.
Save the number or email that was used to contact you. That detail may be important later.
Freight brokers and shippers:
If a driver or dispatcher calls to verify the delivery location or instructions, please pick up the phone. Be patient. He’s likely just as confused as you are. Diligently confirm every detail.
This five-minute conversation could save you tens or hundreds of thousands of dollars.
Be vigilant. Be skeptical. Stay safe out there.
—Danielle